Sporting Chance is looking for new team member

Due to the increased volume of current and former professional sportspeople contacting us each year requiring help with their emotional wellbeing and mental health, we now need an experienced triage and case management worker to join our team in Liphook, Hampshire.

If you meet the requirements of the role outlined below and supporting the mental health of professional athletes sparks your interest, we'd love to receive an application from you.

Scroll down for more info on the role and how to apply!

Triage and Case Management Assistant - Job description

Overview

We have an exciting vacancy for an experienced triage and case management worker to join our team (0.6/3 days a week) contract, working days are Wednesday to Friday.

Based in beautiful surroundings near a spa resort in Liphook, this is a fantastic environment to work in, among a dedicated and knowledgeable team of professionals. The successful candidate will enjoy free car parking on site, a competitive remuneration package including pension scheme, and above all become part of a specialist service which offers wonderful support to those in need.

About the Charity

Sporting Chance has a vision to be recognised as the leading provider of Mental Health Services, including addiction, for the world of elite and professional sports. It is a registered charity, and has been established for 25 years. We aim to provide access and pathways to professional, safe and confidential mental health services for those who currently participate in elite and professional sport or have previously done so and for those who are involved in the framework that enables elite and professional sport to function such as coaching, medical or officiating staff.

About the role

We require a part-time (0.6/3 days per week, Wednesday-Friday) triage and case management worker to assist in delivering a high standard of triage support within our service. The role is located at our treatment and triage facility in Liphook, Hampshire.

The primary purpose of this job is to receive, manage and signpost those seeking support and manage the client journey through our national telephone helpline service offered to the world of professional sport.

The successful applicant will join a small, dedicated and professional team who are focused on helping those in need.

It will be essential that applicants are able to demonstrate:

• Experience of a client facing, triage or key working role in the field of mental health or public support.

• Experience of initial contact screening and information gathering through telephone and email communication.

• Experience of working with substance misuse, addiction and abstinence-based recovery.

• An ability to prioritise and manage a busy case load and level of enquiries.

• An ability to interpret a variety of emotional / mental health presentations and signpost to relevant pathways of support.

• An excellent telephone manner with an ability to communicate information to both clients and third-party agencies.

• Good professional boundaries whilst showing a welcoming level of empathy to clients.

• A good level of I.T. skills together with an ability to manage data through spreadsheets and database software.

• Good administration skills and able to record sensitive information in an appropriate and compliant manner (including the GDPR).

• An experience of working with a high level of confidentiality whilst respecting national safeguarding expectations.

  
  

Employment package

The successful candidate will have the option to join the Sporting Chance Group Personal Pension and will be enrolled on to our Health Cashback Plan run by Simply Health. Holiday entitlement is 15 days per annum (0.6 contract) plus public holidays.

Application Process

If you are interested in being considered for this role, please forward an up-to-date CV including your experience, any relevant qualifications and a covering letter to Shellie Heather at shellie@sportingchanceclinic.com

We will not be able to respond to all enquires but please be assured that all correspondence will be read and checked against an equal opportunities’ framework.

The closing date for applications will be 11th April 2025 and if you have not heard back from us by 25th April 2025, you may assume that on this occasion you have not been successful.

Any offer of employment will be subject to successful completion of our interview process, receipt of two references and a satisfactory enhanced DBS check.

Job Type: Part-time 0.6 of FT contract

Contract length: Permanent

Pay: £20,000 per annum

Benefits:

• Company pension

• On-site parking

• Private medical insurance

• Sick pay

Schedule:

• 8 hour shift

• Day shift

• No weekends

Ability to commute/relocate:

• Liphook, GU30 7JQ: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (required)

Language:

• English (required)

  
  

Application deadline: 11/04/2025

Expected start date: 01/06/2025